RETURN & REFUND POLICY

At Clear Simulations, your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 30 days for a refund, exchange, or store credit. Please review the details below.

1. Return Eligibility

  • Returns must be initiated within 30 days of delivery (based on tracking number).
  • Products must be unused, in original packaging, with all accessories included.
  • Exception:
    Any custom orders including custom surgical models, custom engineered models, custom digital orders or any other customized orders are non-refundable. Since these items are created specifically for your request, we cannot accept returns or issue refunds once production or design work has begun.

2. How to Return an Item

  1. Contact us at support@clearsimulations.com to request return instructions.
  2. Package the item securely to avoid damage.
  3. Ship the package back using a trackable shipping method.

👉 Note: Customers are responsible for return shipping costs unless the item is defective or damaged.

3. Refunds & Processing Time.

  1. Once your return is received and inspected, we will notify you via email.
  2. Refunds or exchanges are processed within 7 business days.
  3. Refunds may take 1–2 billing cycles to appear on your credit card statement.

4. Exceptions. 

  1. Defective or damaged items: We will provide a prepaid return label and issue a full refund or replacement.
  2. Contracted purchases: Returns will follow the terms in the written contract.

FAQs

You have 30 days from delivery to request a return.

Customers cover shipping unless the product is defective or incorrect.

Any custom orders including custom surgical models, custom engineered models, custom digital orders or any other customized orders are non-refundable. Since these items are created specifically for your request, we cannot accept returns or issue refunds once production or design work has begun.

For more answers, please visit our Full FAQ Page

Contact Us: support@clearsimulations.com

RETURN & REFUND POLICY

At Clear Simulations, your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 30 days for a refund, exchange, or store credit. Please review the details below.

1. Return Eligibility

  • Returns must be initiated within 30 days of delivery (based on tracking number).
  • Products must be unused, in original packaging, with all accessories included.
  • Exception:
    Any custom orders including custom surgical models, custom engineered models, custom digital orders or any other customized orders are non-refundable. Since these items are created specifically for your request, we cannot accept returns or issue refunds once production or design work has begun.

2. How to Return an Item

  1. Contact us at support@clearsimulations.com to request return instructions.
  2. Package the item securely to avoid damage.
  3. Ship the package back using a trackable shipping method.

👉 Note: Customers are responsible for return shipping costs unless the item is defective or damaged.

3. Refunds & Processing Time.

  1. Once your return is received and inspected, we will notify you via email.
  2. Refunds or exchanges are processed within 7 business days.
  3. Refunds may take 1–2 billing cycles to appear on your credit card statement.

4. Exceptions. 

  1. Defective or damaged items: We will provide a prepaid return label and issue a full refund or replacement.
  2. Contracted purchases: Returns will follow the terms in the written contract.

FAQs

You have 30 days from delivery to request a return.

Customers cover shipping unless the product is defective or incorrect.

Any custom orders including custom surgical models, custom engineered models, custom digital orders or any other customized orders are non-refundable. Since these items are created specifically for your request, we cannot accept returns or issue refunds once production or design work has begun.

For more answers, please visit our Full FAQ Page

Contact Us: support@clearsimulations.com